Subscription for SOLIDWORKS Support

SOLIDWORKS Subscription service is a per-seat contract that covers major product upgrades, service packs, and technical support for a renewable one-year period. Specifics about SOLIDWORKS Subscription service are below.

SOLIDWORKS Subscription service customers are entitled to:

  • Telephone Access to our large experienced staff of award winning support engineers.
  • All major SOLIDWORKS® software upgrades released during the subscription term including upgrades for, 3D Instant Website, FeatureWorks, SOLIDWORKS Animator, Photoview 360, SOLIDWORKS Toolbox, and SOLIDWORKS Utilities.
  • Comprehensive 24 hour by 7-day-a-week online web access to download priority enhancements.
  • Easy access to online technical tips.
  • Use the product enhancement form on the SOLIDWORKS support web site to send in your product enhancement requests.
  • Access to a state-of-the-art, web-based shareware model library. Download or send in parts, assemblies, Feature Palette™ features, and programs.
  • Access to SOLIDWORKS Webcasts. Participate in regularly scheduled webcasts to pick up productivity tips that will help you get the most from your CAD investment.
  • Access to additional subscription service offerings as they become available.

Subscription Services customers of CAPINC are also entitled to:

  • Upgrade training for new major releases of SOLIDWORKS at one of our local training centers.
  • CAPUniversity training on advanced SOLIDWORKS topics to maximize your productivity.
  • Exclusive CAPU events and recorded webcasts.
  • High Speed internet access for virtual on site support and file transfers.
  • Web access to the CAPINC Technical Support portal
    • View your own open and closed cases
    • View the cases for others at your company
    • Log a new case
    • View FAQ’s for SOLIDWORKS, Simulation, PDM, and more
    • Find answers for installation and licensing issues
    • Search by keyword into the CAPINC knowledge base
  • Access to a variety of products and services offered by CAPINC that extend the capability of SOLIDWORKS.

If you would like to sign up or renew your subscription service please contact Karen Abbott

CT | MA | ME | NH | RI | VT
800.424.2255