Subscription for SOLIDWORKS Support

SOLIDWORKS Subscription service is a per-seat contract that covers major product upgrades, service packs, and technical support for a renewable one-year period. Specifics about SOLIDWORKS Subscription service are below.

SOLIDWORKS Subscription service customers are entitled to:

  • Telephone Access to our large experienced staff of award winning support engineers.
  • All major SOLIDWORKS® software upgrades released during the subscription term including upgrades for, 3D Instant Website, FeatureWorks, SOLIDWORKS Animator, Photoview 360, SOLIDWORKS Toolbox, and SOLIDWORKS Utilities.
  • Comprehensive 24 hour by 7-day-a-week online web access to download priority enhancements.
  • Easy access to online technical tips.
  • Use the product enhancement form on the SOLIDWORKS support web site to send in your product enhancement requests.
  • Access to a state-of-the-art, web-based shareware model library. Download or send in parts, assemblies, Feature Palette™ features, and programs.
  • Access to SOLIDWORKS Webcasts. Participate in regularly scheduled webcasts to pick up productivity tips that will help you get the most from your CAD investment.
  • Access to additional subscription service offerings as they become available.

Subscription Services customers of CAPINC are also entitled to:

  • Upgrade training for new major releases of SOLIDWORKS at one of our local training centers.
  • CAPUniversity training on advanced SOLIDWORKS topics to maximize your productivity.
  • Exclusive CAPU events and recorded webcasts.
  • High Speed internet access for virtual on site support and file transfers.
  • Web access to the CAPINC Technical Support portal
    • View your own open and closed cases
    • View the cases for others at your company
    • Log a new case
    • View FAQ’s for SOLIDWORKS, Simulation, PDM, and more
    • Find answers for installation and licensing issues
    • Search by keyword into the CAPINC knowledge base
  • Access to a variety of products and services offered by CAPINC that extend the capability of SOLIDWORKS.

If you would like to sign up or renew your subscription service please contact Karen Abbott

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