Technical Support

Our technical staff is committed to locally support SOLIDWORKS 3D design software, Simulation, SOLIDWORKS PDM, SOLIDWORKS Composer and Stratasys 3D Printers.

We are a leading technical support provider; with extensive industry experience in all aspects of engineering. Many of our Application Engineers are some of the first to become Certified Elite Engineers recognized worldwide by SOLIDWORKS Corporation. We hold multiple Certifications in SOLIDWORKS, SOLIDWORKS PDM, and Dimension training & technical support. We have the highest number of engineers per customer among all of the New England resellers. Our commitment to maintaining this ratio enables us to provide excellent support.

To receive technical support you must become a SOLIDWORKS Subscription Service customer.

How To Contact Support

By Phone

This is the fastest way to receive help from our engineers. It also allows us to develop deeper professional relationships with our clients.

By Email
Your issues will be handled as they arrive by our support staff. If you have questions pertaining to a particular file, please include it along with all referenced files when sending your email.

Live Remote Assistance

With TriMech’s live-remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to help you find a solution quickly.

When contacting TriMech Technical Support, please provide your name and company. From that information, we will verify support eligibility and begin to resolve your issue for most cases, eliminating redundant verification steps and expediting case turnaround.

For More Information On Support Visit TriMech

Subscription Support

If you are a SOLIDWORKS user who has a current Subscription Support Contract with CAPINC, you can login here for special information and benefits. Simply enter your email address and password below. To activate your login, please contact our support team.

If your Subscription is not active, or you are not a CAPINC customer, and you would like to be, please call 800-424-2255 and speak with one of our account managers.

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